Privacy Policy
Last Updated: October 2026
Introduction
Nishn Studios Limited (NZCN 9352262) (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means. This Privacy Policy takes into account the requirements of the Privacy Act 2020, and, for individuals located in Australia, the Privacy Act 1988 (Cth). In addition to the New Zealand and Australian laws, individuals located in the European Economic Area (EEA), United Kingdom or Switzerland: Additional rights and protections apply to you under the General Data Protection Regulation (EU) 2016/679 (GDPR) and, for UK residents, the UK General Data Protection Regulation (as incorporated into UK law) and the Data Protection Act 2018 (UK GDPR). Please refer to Appendix 1 at the end of this policy for information specific to your additional rights and how we process your personal information in accordance with GDPR and UK GDPR requirements.
Quick overview
We collect information you provide to us and information we gather when we interact with you We use this information to provide our services and improve your experience We protect your information using secure systems and processes You have rights regarding your personal information, including access and correction rights
Information we collect
Identity and contact details Name, address, email address and phone number Service related information Payment and transaction details for products and services you've purchased from us or enquiries about our products and services Your preferences for our services and your marketing preferences Feedback and survey responses Digital information IP address and general location information derived from your IP address Search and browsing behaviour Website usage patterns Cookie preferences Information about your guests Names, postal addresses and other details of your guests that you enter into your projects, for example for envelope addressing, place cards, seating charts or RSVP cards You must have your guests' permission, or otherwise be lawfully entitled, to give us this information. We only use it to produce your stationery and fulfil your orders.
How we collect personal information
Directly from you when you: interact with us, contact us, fill out forms. Automatically when you: visit our website, use our technologies, interact with our online services. From third parties: service providers, business partners, public sources, government organisations and organisations or people authorised by you.
Why we collect, hold, use and disclose personal information
We collect and use your personal information to run our business and provide our services as set out below. Business operations To manage our relationship with you as a customer or supplier To process and deliver our products and services To handle your inquiries, support requests, and communications To maintain accurate records for billing and administration Communication and support To respond to your questions and support requests To communicate important updates about our services To handle inquiries made through our website or platforms To manage your participation in surveys, feedback sessions, or events Service improvement To conduct analytics and market research To improve our business operations and services To develop and enhance our applications and platforms To understand how our services are used Marketing and promotions To send you promotional information about our services and events To inform you about products or services that may interest you To manage your marketing preferences To run competitions, promotions, and special offers To provide additional benefits to our customers Legal and compliance To comply with our legal obligations To respond to court orders or legal processes To maintain required business records To fulfill regulatory requirements or reporting obligations To protect our legal rights and interests or as authorised by law
Our disclosures of personal information to third parties
We may disclose personal information to: Service providers IT service providers Data storage providers Web hosting and server providers Payment processors Print, fulfilment and delivery partners (including our print partner in Australia and courier companies), who receive the names, delivery addresses and project content needed to print and deliver your order, including your guests' details where you order envelope addressing Marketing and advertising providers Analytics providers Professional advisers Bankers Auditors Insurers and insurance brokers Legal advisers Business partners Our existing or potential agents Our business partners or contractors Corporate transactions If we merge with or are acquired by another company, or sell our business assets: Your information may be disclosed to our advisers Your information may be disclosed to the potential purchaser's advisers Your information may be included in the transferred assets Legal and regulatory bodies Courts and tribunals Regulatory authorities including as required for reporting obligations Law enforcement officers Other parties Third parties you have authorised Emergency services when necessary Any other parties as required or permitted by law
Overseas disclosure
Storage and access We store your personal information in New Zealand. However, your information may be accessed from or transferred to locations outside New Zealand in these circumstances: When our service providers are located overseas When we work with overseas business partners When using cloud-based services or data storage solutions Our approach to overseas disclosure Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law by only sending what is necessary, requiring recipients to protect your information through contractual agreements which require the recipient to comply with the privacy standards in applicable law or through other mechanisms that provide comparable safeguards and by monitoring how recipients handle your information.
Your privacy rights and choices
Providing information You can choose whether to provide personal information to us, however, if you don't provide certain information, we may not be able to provide some services. Let us know if you don’t want to provide information and we will let you know when information is required versus optional. Access to your information You can request access to the personal information we hold about you and we will respond to your request within a reasonable time. We may charge a reasonable administrative fee for providing access and if we cannot provide access, we will explain why and explore alternative ways to share relevant information. Correction rights You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct your information promptly. If we cannot make the correction, we will explain why and discuss alternatives. You can ask us to add a statement to your information noting your requested correction. Marketing communications You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option. You can change your marketing preferences by contacting us. We will process your request as soon as practicable. How to contact us about your rights or to make a complaint and what happens next Step 1: Contact our privacy officer Josh Morrice-Scott Phone +6421558566 Email: support@nishn.com What to include: Your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers. Step 2: Our response We will: Verify your identity before processing your request Investigate thoroughly (for complaints) or process your request (for rights) Respond to you in writing within reasonable timeframes and as required by law Explain what actions we will take and keep you updated on progress Not charge you for making a request (except for reasonable access fees if applicable) Help you understand and exercise your rights Step 3: If you're not satisfied (complaints only) If you're not satisfied with our response to your complaint, you can: Ask for a review by our senior management, or Contact external bodies: Australian residents: Office of the Australian Information Commissioner (Phone: 1300 363 992, Website: www.oaic.gov.au) New Zealand residents: Office of the New Zealand Privacy Commissioner UK residents: Information Commissioner’s Office (ICO) (Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, helpline number: 0303 123 1113, website: https://www.ico.org.uk/make-a-complaint) You don't have to contact us first before going to the ICO, but we'd appreciate the opportunity to try to resolve your concerns directly with you. This is the same process whether you want to access your information, correct mistakes, change marketing preferences, or make a complaint about our privacy practices.
Protecting your information
We use multiple layers of security to protect your information. Technical safeguards Enterprise-grade encryption for data storage and transmission Regular security testing and monitoring Automated threat detection systems Operational security Staff training on security and privacy Strict access controls based on job requirements Regular security audits and incident response procedures testing Physical security Secure premises with controlled access Secure disposal of physical documents Equipment security protocols Public information Please note that any information you choose to share publicly on online platforms (such as comments or reviews) can be accessed and used by others. We cannot control or protect information that you make publicly available.
How long we keep your information
We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. When we no longer need it, we securely destroy or de-identify it. We keep your projects, including any guest information you have entered, in your account until you delete them. You are responsible for deleting guest information from your projects once you no longer need it. We may keep order and payment records for longer where required by law, for example for tax purposes.
Cookies and Analytics
What We Use We use cookies, tracking pixels, and similar technologies on our website and in our emails to improve your experience and our services. Cookies Small text files stored on your device Help remember your preferences Enable certain website functions Make your interactions with our website more efficient Tracking Pixels Tiny, invisible images in web pages and emails Help us understand how you interact with our content Allow us to measure email engagement Enable more relevant content delivery How we use these technologies Essential Functions Remember your login status Maintain your session security Store your preferences Enable core website features Analytics and Performance Understand how our website is used Measure page views and traffic Analyse user navigation patterns Identify areas for improvement Personalisation Remember your preferences Tailor content to your interests Improve your browsing experience Provide relevant recommendations Your control You can manage these technologies by: Adjusting your browser settings to block or delete cookies Using privacy-focused browser extensions Configuring your email client to block images Using our cookie preference settings Note: Blocking all cookies may affect website functionality and your user experience. Google Analytics We use Google Analytics to understand how people use our website. This involves cookies that collect information about your browsing activity. You can opt out of Google's advertising features through your Google account settings, browser add-ons, or your device's privacy settings. Google provides various tools and options to control how your data is used for advertising purposes. You can learn more about how Google uses your data and your available options on Google's privacy pages. Meta advertising tools We use Meta's advertising tools (such as Meta Pixel) to understand how our ads perform and to show you more relevant advertisements on Meta platforms like Facebook and Instagram when you visit our website or app. You can manage whether we connect information from our website with your Meta account for advertising purposes by adjusting your settings within your Meta account preferences. TikTok advertising tools We use TikTok's advertising tools (such as the TikTok Pixel) to understand how our ads perform and to show you more relevant advertisements on TikTok when you visit our website. You can manage how TikTok uses information from our website for advertising through your TikTok account settings.
When you sign in with another account (like Facebook or Google)
What we collect When you use single sign-on to connect with us, we'll receive personal information from that provider based on your privacy settings with them. This may include your name, username, profile picture, and other details you've chosen to share. How we use it We use this information to create your profile on our platform and give you access to our services. Your rights If you connected through Facebook, you can ask us to delete the personal information we received from Facebook. To do this, email us at our email below and tell us what information you'd like deleted. If we can't delete certain information, we'll explain why.
Artificial Intelligence (AI) Technologies
Overview We use artificial intelligence and machine learning technologies in our business operations and services, including AI tools provided by third parties. We only use these technologies when legally permitted and necessary for our business. How we use AI We may use AI technologies to: Conduct analysis and data processing Generate and modify content and coding Improve and optimise our services and operations Automate routine tasks and communications Personalise your experience with our services Support quality assurance processes Assist with customer support and queries Data protection and security When we work with third-party AI providers, we ensure they handle your personal information in accordance with privacy laws through contractual requirements and appropriate safeguards. Your rights and our commitments Any information generated or inferred about you by AI technologies is treated as personal information, and you maintain all the rights outlined in this privacy policy. When using AI with your personal information, we commit to: Transparency and control We'll inform you when AI is used to make decisions that may significantly affect you We maintain human oversight and review of significant AI-generated decisions Our staff are trained to understand AI limitations and verify outputs before relying on them We implement processes to verify the accuracy of AI-generated outputs Security We use appropriate technical and organisational measures to maintain the security and integrity of your personal information We regularly test and monitor AI outputs for accuracy and reliability Risk mitigation We regularly assess and document risks associated with using AI to process personal information We implement appropriate measures to address these risks We continuously monitor AI performance and regularly review their impact
Amendments
We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes. © LegalVision NZ Limited