Terms & Conditions
Last Updated: October 2026
Introduction
(a) This website (Site) is operated by Nishn Studios Limited (NZ Company Number 9352262) (we, our or us). These terms and conditions (Terms) are between us and you, the person using the Site or purchasing a Token Package through it.
Use of the Site
(a) You accept these Terms by creating an account, using the Site or purchasing a Token Package. (b) You must not use the Site and/or purchase Tokens unless you are at least 18 years old. (c) You may only use the Site to create stationery for your own wedding or event, or for the wedding or event of a friend or family member where you receive no payment or other reward for doing so. You must not use the Site on behalf of clients or in the course of any business, including as a wedding planner, stylist, stationer, designer or printer. (d) When using the Site, you must not do or attempt to do anything that is unlawful or inappropriate, including: (1) anything that would constitute a breach of an individual’s privacy or any other legal rights; (2) using the Site to defame, harass, threaten, menace or offend any person; (3) using the Site for unlawful purposes; (4) interfering with any user of the Site; (5) tampering with or modifying the Site (including by transmitting viruses and using trojan horses); (6) using the Site to send unsolicited electronic messages; (7) using data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or (8) facilitating or assisting a third party to do any of the above acts. (e) We may remove any content you upload that we consider offensive, unlawful or in breach of these Terms, decline to print it, and suspend or terminate your access, without refunding unused Tokens.
Accounts
(a) You must create an account in order to access a Token Package. (b) You must ensure that any personal information you give to us when creating an account is accurate and up-to-date. All personal information that you give to us will be treated in accordance with our Privacy Policy. (c) It is your responsibility to keep your account details confidential. You are responsible for all activity on your account, including purchases made using your account details. (d) Each account is for use by one person only. You must not share your account login details, Tokens or projects with any other person, or create multiple accounts to obtain additional Free Trials. (e) You may delete your account at any time. If you delete your account, or we suspend or terminate it under these Terms, you will lose access to your projects and any unused Tokens.
Free Trial, Token Packages and Tokens
(a) Free Trial: Each user receives a free trial of seven days from the date they create their account (Free Trial). During the Free Trial you may design using the Site, but you cannot export or print any project. Once the Free Trial has ended, you may log in and view your projects and templates, but you cannot access the editor, or edit, export or print any project, unless you have purchased a Token Package and have Tokens in your balance. We may change or withdraw the Free Trial at any time. (b) Token Packages: Tokens are sold only in the Token Packages described on the Site, and not individually. Each Token Package provides the same features and access to templates and illustrations, but differs in the number of Tokens and the Active Project limit. The details of each Token Package, including price, are set out on the Site and form part of these Terms. You cannot upgrade or convert a Token Package. If you need more Tokens, you must purchase another Token Package. Unused Tokens cannot be carried over, transferred or exchanged when you purchase a different Token Package, and cannot be transferred to another user. (c) Tokens: One Token is used each time you export a project using Self-Print and each time you print a project through Nishn Print, including each repeat export or print of the same project. Printing through Nishn Print uses one Token regardless of the number of pages or products in the project (for example, multiple place cards). Unused Tokens are not refundable, except as required by law (including the Consumer Guarantees Act 1993). (d) Active Projects: You cannot have more Active Projects than the limit that applies to your Token Package. If you have reached the limit, you must delete a project before creating another. (e) Tokens have no cash value, cannot be redeemed for cash or transferred, and do not expire while your account is active. You have no right to use Tokens after your account is deleted, suspended or terminated.
Price and payments
(a) You must pay us the price of each Token Package you purchase and any Nishn Print charges, plus any applicable delivery costs as set out on the Site (the Price). Prices are set separately for each market, and we assign you to a market based on your IP address. The currency, delivery costs and taxes will be shown at checkout. You are responsible for all delivery costs and for all GST, VAT and similar taxes applicable in your market. (b) You must pay the Price upfront using one of the methods set out on the Site. (c) You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment. (d) Payments are processed by Stripe, a third-party payment provider. You will be directed to Stripe's payment page, and your use of Stripe may be subject to Stripe's own terms. We have no control over Stripe's conduct. (e) Where Nishn Print, products are delivered to an address outside the country from which they are shipped, you are responsible for all applicable import duties, customs charges, GST, VAT and other taxes in the destination country, and brokerage fees, in addition to the Price. We may be identified as exporter or importer for shipping purposes, but this does not make us responsible for those amounts. You must pay them to us on request if we are required to pay them. If they are not paid, we may withhold, return or abandon the products, and you remain liable for the amounts owing. (f) We may from time to time issue promotional discount codes for certain Token Packages on the Site.
Printing Options
(a) You may use a project in one of two ways: by exporting it as a PDF to print yourself or through a printer of your choice using Self-Print, or by asking us to print it through our third-party print partner and deliver it to you using Nishn Print. (b) Self-Print is the only option for items we do not offer through Nishn Print, such as large signage. To the maximum extent permitted by law, and subject to the consumer law rights set out below, we are not responsible for how, where or by whom an exported file is printed, or for the quality, colour, accuracy or result of anything you print using Self-Print, which depends on your printer, paper, ink, settings and other equipment or the printer you choose. You are responsible for the content you print and for checking your printed items. We are not liable for any Liability arising from or in connection with goods printed using Self-Print, including any misprint or reprint costs. (c) Nishn Print currently includes card items, envelopes and some signage up to A3. You are responsible for checking your project (including spelling and image quality) before you export or print it. No Token is used for Nishn Print until you complete your order. Once submitted, a Nishn Print order is final and cannot be changed or added to. To add items, you must submit a new order, which will use another Token.
Delivery, title and risk
(a) If possible we will deliver the Nishn Print products to the delivery address you provide when submitting your Nishn Print order. You must ensure your delivery address is correct and complete. We currently deliver to areas as set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options. (b) We normally dispatch Nishn Print products within 48 hours of your order being submitted, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company. (c) If you need to change the delivery day or delivery address, please notify us immediately in writing. (d) We deliver the products using a range of delivery methods. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, you agree that we may leave the products at your premises. (e) Title to the products will remain with us until you have paid the Price in full for the products. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products. (f) Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your Nishn Print order. (g) Colour variation: You acknowledge and agree that colours in printed products may differ from colours shown on your screen or on the Site, because screens, paper stock, inks, printing processes and lighting vary. Representations of paper colour on the Site are a digital representation only and are not exact. Printed colours may vary from the digital design by up to 5%. This also applies to Self-Print where you print on different paper or with different equipment. Variation within this tolerance is not a defect.
Refunds and Returns
(a) No refunds: Subject to the consumer law rights set out in clause 9 below, all purchases of Token Packages and Tokens, and all Nishn Print orders, are final. We do not offer refunds, exchanges or reprints for Tokens (whether used or unused) or for Nishn Print products, including for change of mind, mistakes in your design that you did not identify before exporting or printing, or accidental duplicate exports or prints. (b) Consumer law rights: Nothing in this clause excludes, restricts or modifies any right or remedy you have under consumer law that cannot be excluded, including the rights described in the consumer law clause below. Where you are entitled to a remedy under that law, it will be provided in accordance with that clause.
Consumer Law
New Zealand consumers (a) If you are a consumer in New Zealand, we do not offer refunds, exchanges or reprints for change of mind, for mistakes in your design that you did not identify before exporting or printing, for accidental duplicate exports or prints, or for unused Tokens, except as set out in this clause. However, you may have rights to a repair, replacement or refund under New Zealand consumer laws (and, if you are outside New Zealand, under the consumer laws of your country). (b) Where you return products to us to seek a New Zealand consumer law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us. (c) Where your claim is a valid claim under New Zealand consumer laws, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. Please contact us for further information. Australian consumers (d) If you are a consumer in Australia, nothing in these Terms excludes, restricts or modifies the application of, or any rights or remedies you may have under, the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)) (ACL). (e) Our goods and services come with guarantees that cannot be excluded under the ACL, including a right to a replacement or refund for a major failure and to compensation for reasonably foreseeable loss. Otherwise, and to the extent permitted by law, the refund restrictions in the Refunds and Returns section apply, and our liability for a failure to comply with a consumer guarantee is limited, at our option, to resupplying the services or repairing or replacing the goods. United Kingdom consumers (f) If you are a consumer in the United Kingdom, nothing in these Terms excludes or limits any of your rights or remedies under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR) or any other law that cannot be excluded or limited, including any liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. (g) Subject to clause (h) below, if you are a consumer in the United Kingdom and purchase a Token Package from us, you may cancel that purchase, without giving any reason, within 14 days after the day you accept these Terms (Cancellation Period) by clearly telling us (for example, by email using the contact details at the end of these Terms). If you cancel in accordance with this clause, we will refund the Price you paid within 14 days of you telling us, less the Price of any Tokens already used and any Nishn Print products already ordered. (h) Tokens, and the exports you obtain with them, are considered ‘digital content’ for the purposes of the CCR. If you use a Token to export a project, or otherwise ask us to begin providing digital content during the Cancellation Period, you expressly request us to begin supply during the Cancellation Period, you acknowledge that you lose your right to cancel for that Token once supply begins, and you agree to pay for it. You also have no right to cancel a Nishn Print order once submitted, as those products are made to your specifications or are clearly personalised. Your right to cancel unused Tokens is not otherwise affected. (i) Damage from digital content: If you are a consumer in the United Kingdom and digital content we supply is defective and, because we failed to use reasonable care and skill, damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. We will not be liable for damage which you could have avoided by applying a free update we offered you, or which was caused by your failure to follow our installation instructions or to have in place the minimum system requirements we advised.
Limitations
(a) Despite anything to the contrary, to the maximum extent permitted by law: (1) neither Party will be liable for Consequential Loss; (2) each Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party, including any failure by that Party to mitigate its losses; and (3) our aggregate liability for any Liability arising from or in connection with the Terms (including the products and/or the subject matter of the Terms) will be limited to, and must not exceed, the portion of the Price paid by you to us for the products the subject of the relevant claim. (4) The Site is provided "as is". To the maximum extent permitted by law, we do not guarantee that the Site will be uninterrupted or error-free. Nothing in this clause limits any rights you have under the Consumer Guarantees Act 1993 or other New Zealand consumer laws.
Intellectual property
(a) You acknowledge and agree that any intellectual property (including copyright and trademarks) developed, adapted, modified or created by us or our personnel (including in connection with the Terms, any content on the Site, and the products) (Our Intellectual Property) will at all times vest, or remain vested, in us. (b) We authorise you to use Our Intellectual Property solely for your own personal, non-commercial use, and in the manner in which it was intended to be used. (c) You must not use Our Intellectual Property for commercial purposes, including, for example, to advertise your own business, for re-sale, or for any other revenue generation activity. (d) You must not, without our prior written consent: (1) copy, in whole or in part, any of Our Intellectual Property; (2) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or (3) breach any intellectual property rights connected with the Site or the products, including (without limitation) altering or modifying any of Our Intellectual Property; causing any of Our Intellectual Property to be framed or embedded in another website; or creating derivative works from any of Our Intellectual Property. (e) Nothing in the above clause restricts your ability to publish, post or repost Our Intellectual Property on your social media page or blog, provided that: (1) you do not assert that you are the owner of Our Intellectual Property; (2) unless explicitly agreed by us in writing, you do not assert that you are endorsed or approved by us; (3) you do not damage or take advantage of our reputation, including in a manner that is illegal, unfair, misleading or deceptive; and (4) you comply with all other terms of these Terms. (f) You keep ownership of content you upload (User Content). You grant us a non-exclusive, worldwide, royalty-free licence to use, store, reproduce and transmit it as needed to operate the Site and produce your exports and Nishn Print orders (including providing it to our print partner). You warrant that you own it or have all necessary rights and consents, and that its use under these Terms will not infringe anyone's rights. (g) If you enter personal information about other people into a project (for example, your guests' names and postal addresses for envelope addressing, place cards or seating charts), you warrant that you have their permission, or are otherwise lawfully entitled, to provide that information to us for that purpose. We will share it with our print partner and delivery providers as needed to fulfil your Nishn Print order. That information stays in your account until you delete it, and you are responsible for deleting it once you no longer need it.
General
(a) Disputes: A Party may not commence court proceedings relating to a dispute without first meeting with the other Party to seek (in good faith) to resolve the dispute, failing which the Parties agree to engage a mediator to attempt to resolve the dispute. The costs of the mediation will be shared equally between the Parties. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction. (b) Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email. (c) Force Majeure: Neither Party will be liable for any delay or failure to perform their respective obligations under these Terms if such delay or failure is caused or contributed to by a Force Majeure Event, provided the Party seeking to rely on the benefit of this clause, as soon as reasonably practical, notified the other Party in writing about the Force Majeure Event and the extent to which it is unable to perform its obligations and uses reasonable endeavours to minimise the duration and adverse consequences of the Force Majeure Event. (d) Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have. (e) Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent. (f) Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order. (g) Governing law: These Terms are governed by the laws of New Zealand. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New Zealand and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.. (h) Third party sites: The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third party website linked from the Site, such third party provides the goods and services to you, not us.
Definitions
(a) Active Project means a project in your account that counts towards the project limit of your Token Package, as described on the Site. (b) Consequential Loss means, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise; any loss or damage that cannot be considered to arise according to the usual course of things from the relevant breach, act or omission, whether or not such loss or damage may reasonably be supposed to have been in the contemplation of the Parties at the time they entered into these Terms as the probably results of the relevant breach, act or omission, and/or, any real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data. The Parties agree that your obligation to pay us the Price under these Terms will not constitute “Consequential Loss”. (c) Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control. (d) Free Trial has the meaning given in clause 4(a). (e) Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgement (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise. (f) Nishn Print means where you ask us to print a project through our third-party print partner and have it delivered to you, as described in clause 6. (g) Self-Print means exporting a project as a PDF file so that you can print it yourself, or through a printer of your choice, as described in clause 6. (h) Token means a credit, purchased as part of a Token Package, that entitles you to one export (Self-Print) or one Nishn Print of a project, as described in clause 4.
Contact
For any questions and notices, please contact us at: Email: support@nishn.com Last update: 13 October 2026