Refund Policy
Last Updated: March 2024
General Overview
At Nishn, we strive to provide the best digital design tools and resources. Because our products are digital software and assets delivered via instant download or cloud access, we have established a clear refund policy to ensure fairness for all users.
Digital Products
By default, digital goods are non-refundable once the download has commenced or the asset has been accessed. This is because digital products cannot be "returned" in the traditional sense once they are in your possession.
Eligibility for Refund
We may issue a refund in the following specific cases: (a) Accidental duplicate purchase of the same product. (b) A verified technical defect in the product that prevents it from functioning as described and which our support team cannot resolve.
Subscription Services
Subscriptions can be cancelled at any time through your account settings. Upon cancellation, you will continue to have access to premium features until the end of your current billing period. We do not offer partial refunds for mid-month cancellations.
How to Request a Refund
If you believe you are eligible for a refund, please contact our support team at support@nishn.com within 14 days of your purchase. Please include your order ID and a brief explanation of the issue.
Processing Time
Approved refunds are typically processed within 5 to 7 business days. The funds will be returned to the original payment method used during checkout.