Your questions, answered

We've handpicked a small range of premium stocks for wedding and event stationery. Boston Classic. A beautifully weighted, softly textured stock in an off-white that's warm without being bright. A reliable favourite that lets your design do the talking. Coco Linen (Ivoire and Blanc). An exclusive card imported from Japan, with an embossed, woven finish that gives your stationery the feel of fine linen fabric. Gmund Colors Matt (Winter White, Cream, Ivory). From a meticulously curated, eco-friendly colour range, vegan and acid-free, so it's as considered on the inside as it looks on the outside. For envelopes, we stock 32 colours from the Gmund Colors range, so there's a shade to match every suite. You choose your envelope colour in the design studio. Once you've set up your envelope project, browse the swatches in the Backgrounds panel and pick your favourite.

Printing takes 5 business days. Shipping depends on where you are, but usually takes 3 to 8 business days. We'll email you tracking details as soon as your order is on its way. All up, that's roughly 8 to 13 business days from order to doorstep, so we'd recommend ordering at least 3 weeks before you need your stationery.

We currently ship to New Zealand, Australia, the United States, Canada and the United Kingdom. Not in one of those? You can still design with Nishn and export your print-ready files to print locally.

We don't offer printed proofs, so check your design carefully before you order. Go over names and spelling, dates, days and times, venue names and addresses, and RSVP details. We always recommend sharing your design with someone else before it goes to print. Fresh eyes catch the things you've read fifty times.

Because we print exactly what's in your design, mistakes in wording, spelling or details can't be reprinted for free. If you need a reprint, just place a new order from your project. Fix the mistake, send it to print again, and we'll get it to you as quickly as we can. This is why we always recommend a final check, and a second pair of eyes, before you order.

If this happens, email us at support@nishn.com or message us on our online chat within 5 business days of delivery. Include your order number, what you ordered and what's been damaged. Please add photos of both your stationery and the packaging, because it helps us understand what happened. We'll get back to you within 2 business days and make it right.

Every order goes through quality checks, but every now and then something slips past us. If it happens to yours, email us at support@nishn.com or message us on our online chat within 5 business days of delivery. Include your order number, what you ordered, how many, and what's wrong, with a photo if you can. We'll get back to you within 2 business days and make it right.

Can I change or cancel my order after placing it? Your order goes into production quickly, so if you need to change or cancel it, contact us at support@nishn.com or on our online chat within 2 hours of placing it. Once it's printing, we can't make changes or cancel.

Shipping is calculated at checkout based on your location and the size of your order, so you'll see the full cost before you pay.

We print and ship signage up to A3. That's the largest size we can send and still be confident it arrives in perfect condition. Need something bigger? We recommend exporting your files and printing locally.

Possibly. Your order ships Delivery Duty Unpaid, which means any local duties or taxes are paid by you when it arrives, not at checkout. These depend on your country's rules, so it's worth checking what applies before you order. DHL will let you know if anything is owing when your parcel arrives.

Yes. The minimum order is 25 per design for cards, envelopes and envelope liners. Signage can be ordered from just 1. Need fewer than 25 cards? You can export your files and print them locally.

Yes. You can upload your own images and use them alongside Nishn illustrations to make your design completely yours. For the best print quality, use high-resolution files (at least 300 dpi at the size they'll be printed). Only upload images you have the rights to use.

Yes. Your design stays saved and editable after you export, as long as you have at least one token in your balance to get into the design studio. Exporting again uses another token, so check everything carefully before you export.

Templates can't be swapped inside a project, but you can start a new project from a different template at any time. Starting a new project doesn't use a token, so you're free to try a few before you settle on one. We recommend keeping all your wording in one master document and copying it into your designs from there. Your spelling stays consistent across every piece, and switching templates is quick.

Not at the moment, but you'll have plenty to choose from. Along with our bespoke handwritten Nishn fonts, made so your stationery feels written just for you, there's a curated collection of fonts chosen to pair beautifully with our illustrations.

Yes. Every suite is designed as a matching set, from save the dates through to place cards, so everything sits together beautifully. You can keep it exactly as designed or make each piece your own by changing the fonts, layout and colours, or swapping in different illustrations.

Yes. Die-cut shapes are built into some of our pre-designed templates, so keep an eye out for them as you browse. A die-cut filter and blank die-cut shapes for starting from scratch are both coming soon.

Yes. Liners are available for every envelope size, and you can start from a template or design your own from scratch.

Bleed is the extra artwork around the edge of your design that's trimmed off after printing. If an illustration or background runs off the edge, make sure it reaches all the way to the outer edge of the bleed. Trimming can shift by up to 3mm, so extending your artwork means you'll still get a clean edge-to-edge print with no white gaps. For the same reason, keep any important text, like names and dates, away from the edges of your design.

Nishn illustrations are for designs you create on Nishn for your own event, whether you print with us or export your files to print locally. They can't be resold, used for commercial projects or shared as standalone artwork. Are you a stationer, planner or business wanting to use Nishn for clients? An enterprise subscription is on its way, so keep your eyes peeled.

Yes. Every change you make is saved, so you can undo all the way back to the very start of your project. Even if you close it and come back later, you can pick up where you left off and still step back through every change.

Not at the moment. Our hand-painted illustrations keep the colours they were painted in, because recolouring a painting shifts every colour at once. Turn a pink flower blue and the green stem would turn yellow along with it. We're adding a range of digital illustrations in the coming months, and you'll be able to recolour those to suit your palette. In the meantime, you can change the colours of your backgrounds and text to match.

No. You pay for your token bundle, and if you print with us, your printing and shipping costs are shown in full before you check out. There are no setup fees, subscriptions or monthly minimums. If your order ships internationally, your country may charge import duties or taxes when it arrives. These are set by your local customs, not by us.

Nothing is lost. Your tokens won't be added, or your print order won't be placed, until the payment goes through. We'll email you to let you know, and it's usually something simple, like an expired card or your bank being a little overprotective. Just pop your details in again and you'll pick up right where you left off.

Tokens are non-refundable once purchased, but they never expire so you can use them anytime. If you're unsatisfied with a service, we'll refund the tokens used for that specific service within 30 days of the transaction.

We accept all major credit and debit cards. All payments are processed securely through Stripe, so your card details are handled by Stripe and never stored by us.

Prices are shown and charged in the currency of the country you're in. We currently support NZD, AUD, USD, CAD, GBP and EUR. If your local currency isn't one of these, you'll be charged in USD.

If you've got a code, pop it in under Purchase when you choose your bundle. Codes can be used once per account.

Your work saves automatically. You can duplicate any project from your dashboard whenever you need it.

Head to Account to update your details. If you've forgotten your password, click "Forgot password" on the login page and we'll email you a link to reset it.

Your balance is always in the top corner of the screen, and in the top bar while you're in the design studio. We'll also email you when you're down to your last token, so you're never caught out.

Yes. Keep all your projects in one place, whether it's your wedding, a hen's do or a baby shower down the track. Your tokens work across all of them.

They stay saved in your account with no time limit, so you can come back to them whenever you like. To open them, you'll need at least one token in your balance. If you're at zero, your projects are kept safe until you top up.

Yes. Email us at support@nishn.com from the address on your account and we'll delete your account and data for you. Deleting your account is permanent, so any saved projects and unused tokens will be gone.

Nishn works best on the latest versions of [Chrome, Safari, Firefox and Edge] on a desktop or laptop. You can browse templates on your phone, but editing on mobile is limited, so we recommend designing on a bigger screen for the best experience.

Check that you have at least one token in your balance, since exporting uses one. Large designs can take a little while to export, so give it a minute before trying again, and check your downloads folder in case the file has already arrived. If you're still having trouble, try refreshing the page or switching to a different browser. Still stuck? Contact us at support@nishn.com or on our online chat with your project name and a screenshot, and we'll sort it out.

Screens show colour with light, while printers use ink, so colours can look slightly different once they're printed. Screen brightness and settings make a difference too. Your files are set up in CMYK, the colour format printers use, so what you see is as close as possible to the final print. Bright, glowing shades on screen may print a little softer.

No. Nishn runs entirely in your browser, so there's nothing to install. Just log in and start designing.

Your work saves automatically as you go, up until your connection drops. Once you're back online, refresh the page and pick up where you left off. Any changes made while you were offline may not be saved, so it's worth checking your last few edits.

Check your spam or promotions folder first, and add support@nishn.com to your contacts so our emails land in your inbox. Still nothing? Contact us and we'll check the email address on your account.

You can chat with us online, or email us at support@nishn.com. We'll get back to you within 2 business days. We're based in New Zealand, so if you're in another part of the world, our reply might arrive overnight.

Token bundles are non-refundable once purchased. Print orders can be cancelled and refunded before printing begins, but once your order is in production we're unable to offer a refund. If your order arrives damaged, is missing items or has a printing error, email us at support@nishn.com or message us on our online chat within 5 business days of delivery. Include your order number, what you ordered and what's wrong, with photos of your stationery and the packaging. We'll get back to you within 2 business days and make it right.

Nishn is a self-design platform, so we don't offer one-on-one design help. Our tutorials page has step-by-step videos and how-tos covering everything from finding your template to getting your files print-ready. We're also working on Elly, our design assistant, who'll be on hand inside the studio to help you along the way. If something isn't working the way it should, contact us at support@nishn.com and we'll sort it out.